PART/C Terms and conditions of the use of VOLÁNBUSZ ZRT’s scheduled bus services in cross-boundary and international traffic, and of the use of international services provided by partners, sold by the Service Provider
The Service Provider performs the public scheduled passenger transport service under a passenger transport contract. The terms and conditions of the contract are established by the Service Provider in the form of general contractual terms and conditions as specified in the Civil Code and publishes them in the following Travel Terms and Conditions.
Scope of the Travel Terms and Conditions
1. The scope of the following ‘Terms and conditions applying to the use of VOLÁNBUSZ Zrt’s scheduled bus services in cross-border and international traffic” (hereinafter in brief: Travel Terms and Conditions) applies to the following services operated by VOLÁNBUSZ Zrt. (hereinafter: Service Provider)
• travelling by public scheduled cross-border and international bus services,
• travelling by public scheduled cross-border and international bus services sold by the Service Provider and operated by partners.
Different terms and conditions may apply to services operated by VOLÁNBUSZ Zrt’s international partners. If VOLÁNBUSZ Zrt. issues a ticket to a journey any part of which is operated by a service provider or service providers other than VOLÁNBUSZ Zrt., the Travel Terms and Conditions laid out hereunder shall apply only to that part of the journey which is run by the Service Provider (except for the provisions pertaining to the modification of tickets and to the taking back of tickets, which apply regardless of the identity of the operator.)
The Service Provider recommends that passengers enquire when purchasing their tickets about the entity running the given service or check their tickets for information on the operator of the service.
2. Based on international agreements and contracts, the terms and conditions of travelling across the border by cross-border bus services and those of international journeys by international bus services differ in some aspects from those set out in Chapters II-XVII. Information on such differences shall be provided by the Service Provider. In other aspects the Service Provider shall apply the terms and conditions set out in Chapters II-XVII to cross-border and international journeys as well.
3. In general, for lines, services and buses catering for special needs or those providing the transport service under conditions different from the average conditions, the Service Provider may adopt special supplementary terms and conditions applying to certain aspects not regulated in these Travel Terms and Conditions or it may apply terms and conditions different from those set out hereunder, which will be announced on its website and in the locally customary way.
4. These Travel Terms and Conditions shall also apply to journeys on bus services announced by the Service Provider but run by the Service Provider’s subcontractor (IV/7) as specified in the above section 1.
5. These Travel Terms and Conditions shall not apply to policemen, military police patrolmen, financial guaranteed personnel, members of penitentiary organisations, professional members of civil and military security services, while using bus services or being on board a bus and performing their tasks on board a bus and to persons belonging to the personnel of professional disaster management organisations – during the performance of their service duties on board a bus – as well as to persons being escorted by them. Actions taken by such persons during the performance of their service duties shall also apply on a mandatory basis to passengers and the service staff as well.
The rules underlying the Travel Terms and Conditions
The Service Provider shall perform public scheduled cross-border and international passenger transport services in accordance with the
• general provisions of Act IV of 1959 on the Civil Code (Civil Code) concerning contracts and its specific rules on service and transport contracts and on general contractual terms and conditions,
• Regulation (EC) No 1370/2007 of the European Parliament and of the Council of 23 October 2007 on public passenger transport services by rail and by road,
• Regulation (EC) No 1073/2009 of the European Parliament and of the Council of 21 October 2009 on common rules for access to the international market for coach and bus services,
• Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport,
• Act I of 1988 on road transport,
• Act XLI of 2012 on passenger transport services,
• Government Decree 261/2011. (XII. 7.) Korm. on passenger transport by bus for fare and passenger transport activities on own account,
• Government Decree 213/2012. (VII. 30.) Korm. on detailed conditions of passenger transport by bus not regulated in Regulation (EU) 181/2011 and on exemptions from the latter, the service provision conditions applying to passenger transport by bus and on the code of practice applying to passenger transport by road,
• Act XII of 1988 on travelling abroad,
• Act I of 2007 on the entry and staying in Hungary of persons having the right of free movement and stay,
• Act II of 2007 on the entry and stay of third country citizens,
• Government Decree 101/1998. (V. 22.) Korm. on the implementation of Act XII of 1998 on travelling abroad,
• Act CXII of 2011 on Informational Self-Determination and Freedom of Information.
These Travel Terms and Conditions shall apply together with the above regulations.
The passenger transport contract
1. The Service Provider shall perform passenger transport services on the basis of the passenger transport contract.
2. The passenger transport contract between the passenger and the Service Provider is executed
• by the payment of the fare and by the purchase/take-over of the ticket, season ticket or other document certifying the right to travel in some other way, including electronic data carriers certifying the right to travel or the payment of the fare (hereinafter collectively: travel certificate), or
• if pursuant to law or on the basis of the Service Provider’s code of practice the passenger is entitled to travel without travel certificate, by reserving his seat for the given service, and
• in any other case by boarding the bus for the purpose of travelling.
The expression of the intent to conclude a contract (pre-purchase of a ticket or reserving a seat) means at the same time the acceptance of the Travel Terms and Conditions. In the case of on-line ticket purchase, the contract is executed by the acceptance of the Travel Terms and Conditions. Upon the conclusion of the contract the Service Provider shall regard the Travel Terms and Conditions to have been accepted and to be regarded by the passenger as binding on himself as well.
If the purchase is made by a person other than the passenger, or if a passenger purchases tickets for other passengers as well, the Service Provider shall regard the purchasing passenger to be making his declarations and to be giving his consents also on behalf of and with the authorisation of the other passenger(s) for whom tickets are being purchased.
3. The passenger transport contract shall be effective from the point in time when the passenger boards the bus that is going to provide the service for the purpose of travelling, or in the case of a travel certificate validated for a given day and a specific service, not later than from the scheduled time of the departure of the service from the place of boarding specified in the certificate.
4. The passenger transport contract shall be in force until the completion of the journey. The journey shall end when
- the passenger completed the process of alighting from the bus in the area of the destination bus station or bus stop,
- the passenger gives up his intent to travel on before reaching the original destination and therefore alights from the bus, or
- the passenger is made to alight from the bus by an official person before reaching his destination or if he is taken away by ambulance because of being ill or because he is in some other condition necessitating this, or
- the passenger is excluded from travelling by the Service Provider.
5. The Service Provider shall be under an obligation to conclude contracts for passenger transport by the bus services published in the schedule, with specific exceptions, if
• by the actions referred to in section 2, expressing his intent to conclude a contract for passenger transport, the passenger accepts the Travel Terms and Conditions and
• travelling is possible by the bus services announced in the schedule and, in international transport, moreover:
• the passenger has a ticket and travel certificate (and, if necessary, visa) valid for the given service,
• the slip of the ticket/participation ticket of the passenger that is valid for the given journey can be withdrawn by the bus personnel during the journey.
6. The passenger transport contract concluded by purchasing a full price ticket shall – at the passenger’s request and if it has not been used for travelling – be modified in terms of validity by the Service Provider before the expiry of the period of validity of the ticket or in the case of a ticket issued for a specific calendar day and service, before the departure of the service. A passenger transport contract concluded by the purchasing of a discount ticket or other travel certificate may only be modified if the use of the travel discount or the other travel certificate, the period or date/time, the route of the journey or the number of journeys are not restricted or limited. Details and description of the mode of the possible modifications are set out in Appendix IV.
7. The passenger may withdraw from a passenger transport contract concluded by pre-purchasing a ticket if he has not used the ticket for travelling, until not later than 2 hours before the departure of the service specified in the ticket, if this is permitted by the preferential terms and conditions used, provided the passenger returns the ticket by that time. The passenger may withdraw from the passenger transport contract concluded by purchasing and/or taking over a season ticket or some other travel certificate not specified herein, until the beginning of the period of validity (usability) of the season ticket or other travel certificate, provided that this is permitted by the rules applying to the travel certificate and the passenger returns the season ticket or travel certificate by such date. For more detailed rules on the returning and for refund see Chapter XVI and in the Code of Practice under a separate Heading.
8. If the passenger transport contract has already been concluded, the exclusion of the passenger from the journey, the passenger’s declining to take the trip or the prohibition of the passenger’s continuing the journey shall qualify as the termination of the passenger transport contract with immediate effect.
9. Claims stemming from passenger transport contracts shall lapse after the passage of one year.
General rules on passenger transport (travelling)
1. For generally available passenger transport, the Service Provider or its partner shall operate the bus services announced in the schedule, which may be used for travelling along the routes specified in the schedule, in accordance with the executed passenger transport contract.
2. The Service Provider and its partner shall perform the service referred to in section 1 in possession of valid licences prescribed by law, using buses meeting the traffic safety requirements, with bus drivers trained to carry out the tasks concerned.
3. The passenger shall be entitled to travel on the bus performing the scheduled service, to use the equipment of the bus in place to ensure the safety, convenience and comfort of passengers and to use services relating to the service and to travelling by the service. Certain pieces of equipment and fixtures of the bus may only be operated by the bus driver or the service personnel or they may be used and operated with his/their permit. Information on the relevant details and conditions shall be provided by the service personnel.
4. The passenger shall be entitled to use all of the services - in observance of the Travel Terms and Conditions - specified by the service provider in the schedule applying to the service, in its code of practice or the ticket purchased.
5. The service provider shall provide for the possibility of travelling on, for a person who turns out to be in need of medical attention during the journey, despite the occurrence of the case specified in subsection V.8, until the next such stop where the passenger can be provided with the necessary medical attention.
6. The Service Provider may commission other service providers or persons to fulfil certain obligations of the Service Provider. In this case, the statutory regulations listed in Section I shall also apply to the service provider or person actually fulfilling the obligations concerned.
7. If the passenger wishes to file a complaint concerning the circumstances of the journey or the actions or behaviour of the Service Provider or its agent, such complaint shall be filed with the Service Provider within three months of the use of the scheduled service or the failed attempt made at using such service.
For further rules and the procedure relating to complaints see Title XIII of the Code of Practice.
The right to travel
1. Anybody can travel on a bus service with the following exceptions, listed in subsections 2-11.
2. The following shall not travel without accompaniment
• incapacitated persons or persons not capable of travelling without accompaniment, and
• minors below the age of 16.
If the adult accompanying attendant is not the passenger’s legal representative, a bilingual (Hungarian and at least English) declaration is to be held by the passenger, to the effect that the legal representative has consented to the journey and has authorised the accompanying attendant to take charge of the minor passenger. The declaration must be available in at least 2 copies during the whole of the journey.
It is recommended that the declaration be made out and signed by the other legal representative - not participating in the journey - if the minor is being accompanied by the other legal representative.
The sample of the declaration is available for downloading from the Service Provider’s website.
A group of minors below the age of 16 shall be accompanied by one adult for every ten minors. The adult attendant shall provide for the placement of the passengers travelling with accompaniment in the bus and for their continuous supervision.
3. The travelling or reserving of a seat by a person with disabilities or of a handicapped person may be refused to be permitted on account of such condition if
- based on statutory regulations or regulations adopted by authorities it is necessary in order for health or safety requirements to be met, or
- as a consequence of the design of the bus or of the stops and bus stations intended to be used in the course of the journey their safe travel, boarding or alighting cannot be guaranteed.
When transporting people with disabilities or people with special needs the passenger himself must, at least 36 hours before purchasing the ticket, report it in writing if he is in need of special care on account of his motor or other disability.
Accompanying attendants may travel free of charge on international services. (Free journey may be requested for a maximum of one such attendant for one passenger with disabilities.) The attendant shall be exclusively responsible for the person being accompanied. One attendant may assume responsibility for a maximum of one accompanied person.
Passengers with disabilities or handicaps may only participate in travelling at their own responsibility and the Service Provider shall bear no liability for any deterioration in health.
4. Persons with any infectious diseases endangering the health of the other passengers shall not travel on scheduled bus services.
5. Circumstances referred to in subsections 2 and 4 excluding a passenger from the journey or necessitating the presence of an accompanying attendant, along with the suitability of the accompanying attendant shall not be checked by the bus personnel.
6. Children below the age of 3 may travel on international services in accordance with the rules of the Hungarian general transport regulation (KRESZ). A maximum of one infant may travel with one adult passenger. Child seats are recommended or are a mandatory requirement when travelling to or through a country where its use is mandatory.
7. People with disabilities or handicapped passengers may be transported while sitting in wheelchair only on buses in which the wheelchair can be fixed at the designated spot.
8. The Service Provider may refuse to take a passenger on board or may exclude the passenger form travelling, if the passenger
- is inebriated or intoxicated,
- behaves scandalously or disturbs other passengers in any other way,
- endangers, by his behaviour or state, the safety of transport, the bodily integrity or health of his own or of his fellow passengers, the integrity or cleanliness of the bus or its equipment,
- may, with his clothing, baggage or conduct or in any other way, soil the bus, the clothing or baggage of the other passengers,
- brought or attempts to bring an object on board that cannot be brought on board as hand luggage or baggage or an animal that cannot be carried by bus,
- travel without entitlement and refuses to purchase travel certificate upon instruction or inspection,
- fails to show his travel certificate proving the conclusion of the passenger transport contract or his entitlement to travel in any other way (subsection VI.1), his certificate or his card proving entitlement to favourable terms and conditions, despite being instructed to do so,
- refuses to pay the fare, fare difference or surcharge,
- fails to comply with the Travel Terms and Conditions,
- smokes on board the bus,
- refuses to behave as instructed by the bus personnel and/or hinders the bus personnel in performing their duties,
- fails to return to the bus in time at the stop specified in advance in the course of the journey or in the case of stops taken for the passengers to have a rest,
- fails to show up at the bus stop at least 5 minutes before the time of departure shown in the ticket,
- fails to validate his Open ticket with seat reservation,
- refuses to pay the fare, fare difference or surcharge,
- refuses to show his travel documents to the personnel or to the competent authorities despite being instructed to do so.
In the above cases the Service Provider shall be entitled to take actions considered necessary - including measures restricting personal freedom - to prevent or restrain such conduct. The bus driver shall be entitled to resort to help by police. The passenger shall pay compensation to the Service Provider for any damage or costs caused by or resulting from such conduct. The Service Provider reserves the right to collect such claims by way of litigation.
The ticket of a passenger excluded from travelling shall not be modified or taken back for a refund.
9. A passenger may be excluded from the journey - not including the refusal to permit him to participate - only in inhabited areas, or in a public place that is suitable for staying in, in observance of the provisions set out in subsection IV.5. A minor below the age of 16 travelling without accompaniment may be refused participation in the journey, but once the bus has departed from the boarding place he cannot be excluded from the journey.
10. The Service Provider requires that the passenger purchases the travel certificate in advance for travelling on international services.
11. If the Service Provider requires that a reserved seat ticket be purchased or that a seat be reserved in any other way or that an additional fee be paid as a precondition for travelling on certain services, only such passengers are allowed to travel who have tickets with reservation of seats for the given service or with reserved seat tickets or other travel certificates or documents as specified in the Fee Schedule, giving entitlement to travel, certifying even the payment of the extra fee.
Ticket purchasing, the validity of travel certificates
1. The fact that the passenger transport contract has been executed and that the passenger is entitled to travel is proven by the travel certificate. A passenger may travel only with a valid travel certificate. Only the person with proper entitlement may travel with a registered travel certificate with his name in it or with a discount travel certificate purchased on the basis of a discount that is available on a personal basis.
2. The fare shall be paid before the start of the journey but not later than boarding the vehicle with the intent of travelling, to the employee of the Service Provider in charge of checking the holding of travel certificates (hereinafter: ticket handler). The travel certificate issued for one or multiple journeys - except for those giving entitlement to travel without fare payment - proves the payment of the fare, as the fulfilment of an obligation stemming from the passenger transport contract. For the detailed rules on the purchasing of tickets, season tickets and other travel certificates see Title VII of the Code of Practice.
3. The Service Provider requires pre-purchase of the travel certificate or ex ante seat reservation as a mandatory requirement for its services or for some of its services at certain bus stations and stops or during certain periods. The Service Provider may restrict the period during which the pre-purchased travel certificates can be used (period of validity).
International tickets shall be valid exclusively for the day, time and route that are specified on them.
Open tickets are, as a general rule, valid for a period of 180 days after issue.
For exceptions to this rule, please visit the website of VOLÁNBUSZ.
Travel certificates issued for validation for specific services grant entitlement to travel only on the specified day and on the specified service.
4. After boarding the bus the passenger with a travel certificate must validate his travel certificate or have it validated or present for inspection to the ticket handler or must certify his entitlement to travel, as specified in the Service Provider’ Fee Schedule. The various travel certificates linked to various entitlements must be shown or handed over to the ticket handler together with the document certifying the entitlement, including, on a mandatory basis, the document used for certifying personal identity. The ticket handler working on the service shall have authorisations identical to those of ticket inspectors, as specified in subsections IX.3-5.
5. A travel certificate that has been damaged to the extent or any of the data of which has become so unrecognisable that it is not suitable for checking or that is not original, is not valid for travelling. Also invalid for travelling is a travel certificate whose data have been altered without authorisation.
Moreover, a travel certificate shall be invalid if:
• it was not used by the passenger during the period of validity (expired ticket),
• the passenger intends to start the journey at an interim stop or at some other stop than the place of boarding specified in the travel certificate,
• it was purchased on-line but not printed,
• it does not contain the slip required for the given journey.
Such travel certificates shall be withdrawn by the Service Provider and the passenger shall be required to purchase another travel certificate that is valid for the journey. The Service Provider shall not modify invalid travel certificates and no refund may be claimed on such certificates.
If the travel certificate has been damaged or any of its data has become illegible as a consequence of actions of an employee of the Service Provider or if the employee has made a wrong or invalid entry as a consequence of which it has become invalid the employee of the Service Provider shall record this fact on the travel certificate. If it is possible, the wrong entry shall be corrected in the way prescribed for the correction of documents. The travel certificate that has become invalid in this way, containing data that cannot be corrected, shall be replaced by the Service Provider free of charge with a valid one, and if it is proven to have caused damage/loss in the process, it shall compensate the passenger for the damage or loss.
6. A travel certificate is only valid for the route, territory, bus service and period for which and for as many journeys as it has been issued or validated for. A travel certificate that was not been validated or caused to be validated for the given service is also invalid for the given journey.
7. A travel certificate used without entitlement or one for which entitlement cannot be proven is also invalid.
8. Lost, disappeared or destroyed tickets, season tickets or other travel certificates shall not be replaced by the Service Provider and their modification or take-back for refund shall not be requested.
9. An international ticket shall be made out to the name of its owner and shall not be transferred.
Purchasing tickets for international services:
The Service Provider sells tickets in advance for direct services, for services with changing lines and for services departing from abroad. The Service Provider recommends that upon purchasing tickets passengers should enquire about the nature of the service (does it involve changing lines, does it depart from Hungary). In extraordinary cases, or for reasons of traffic organisation, the Service Provider or its partner is entitled to deliver the passenger to his destination by a service involving changing lines or by a service departing from outside Hungary, even if the passenger purchased a ticket for a direct service. In such cases the bus driver or other suitable personnel shall provide assistance for passengers in changing lines.
Tickets for international scheduled services can be purchased in person, on-line or, to some services by mobile phone.
Tickets can, as a general rule, be purchased both in advance or, if there are vacant seats, right before the departure of the service, in person. Return tickets can only be purchased in advance.
The prices announced in Hungary may differ from those announced by foreign partners. At certain bus stations and service sites of the Service Provider and at domestic travel agencies having contracts in place with the Service Provider tickets can purchased for HUF, while at foreign partner offices having contracts in place with the Service Provider and from the bus driver tickets can be purchased for HUF, EUR or in the local currency.
Boarding, alighting and seat reservation
1. A passenger can board or alight from a bus only at the bus stations and stops specified in the schedule of the service being used, unless keeping to the schedule of the service or the operation of certain services is prevented by unavoidable external circumstances (extraordinary traffic situation) and this justifies boarding and alighting at different places.
2. If the bus assigned to running the service as announced in the schedule is not sufficient for carrying all of the passengers intending to use that service the Service Provider is under obligation to conclude contracts only to the extent permitted by the capacity of the bus concerned. In such cases the personnel of the given bus service informs the passengers waiting at the stop about other travelling possibilities (if such information is available), or on how to access the required information.
An international ticket purchased in advance constitutes at the same time a seat reservation for the service to which it applies, therefore the Service Provider is obliged to carry all passengers with valid tickets – on the service to which the ticket applies – on one or another of the seats. All passengers shall be seated on international services.
3. Bus services carrying only seated passengers may be used primarily with tickets purchased before departure, while international services can only be used with pre-purchased tickets (including seat reservation). Passengers not having such tickets can – except for cases where seats must be reserved in advance – only board the bus after purchasing tickets from the driver (in the case of international services) if there are still free seats on the bus in addition to those that have been taken and those reserved for passengers with seat reservations boarding at any of the subsequent stops, and they can take only such additional seats.
4. Passengers shall observe the locally determined regime of boarding and alighting (use of doors etc.). Passengers are usually allowed to board a bus through the front door. Where passengers are permitted to board through other doors (e.g. for those travelling with wheelchair or pram), this is specifically indicated by the Service Provider (with inscriptions, pictograms etc.).
When boarding or alighting passengers must – to avoid slipping or tripping or similar accidents and to dampen their effects – use the handholds installed for this purpose. Particular caution and care is required upon boarding and alighting under special weather conditions (slippery surfaces, precipitation), and outside the proper boarding or alighting places.
Upon the signal (sound and/or light) of the closing of the remote-operated doors, boarding or alighting must be immediately completed and no boarding or alighting may be started during the operation of the signal. A bus shall not start rolling with any of its doors open.
5. Every passenger may take not more than one seat, if it was reserved in advance or if the remaining seats have not yet been taken by other passengers. Every passenger travels seated on international services. For their safety, children below the age of 3 may be placed on separate seats in so-called carry-cots, baby-carriers, child seats in child safety systems etc.
6. The Service Provider’s obligation to keep seats reserved in the case of pre-purchased tickets (including seat reservation) applies only to the station (stop) of departure from which the ticket is valid or to the separate boarding place identified specifically at the time of reserving the seat. Seats so reserved shall be kept reserved by the Service Provider for the passenger holding the ticket (pre-purchased ticket).
If the passenger having a pre-purchased ticket for the international service does not start the journey at the stop specified in the ticket, the passenger shall be regarded by the Service Provider as having declined to take the journey.
7. Where it is made possible by the time spent by the bus at the stop or station, the passenger must take his pre-reserved seat or place at least 10 minutes before the scheduled departure time or he must communicate his claim for the reservation of the seat by simultaneously presenting the ticket to the seat (pre-purchased ticket) to the service personnel, otherwise the Service Provider may consider the ticket to be invalid.
In the case of services where the Service Provider provides a check-in service, passengers should arrive at least 60 minutes before the departure time at the station or stop of departure, while in the case of services without check-in services passengers should show up at least 30 minutes in advance.
Passenger check-in system is in operation at the international ticket office of the Népliget bus station for certain EUROLINES services, and at certain bus stations abroad. Updated information on this is to be found on the Service Provider’s website and it may be asked for at the place of ticket sale.
Passengers may arrive maximum 60 and they should arrive at least 15 minutes for the journey in the international ticket office to start the check-in procedure. The check-in procedure is closed by the service provider 10 minutes before departure. Passengers arriving after the closure of the check-in process can report for the journey directly at the bus and they can board the bus only after the passengers that have checked in have taken their seats, to take the remaining seats, if any. In certain countries passengers are not allowed to board a bus after the closure of the check-in process. Passengers are advised to enquire about the locally applied conditions upon arrival in a foreign country.
8. Passengers should indicate their intents to alight upon approaching the stop concerned, by using the signalling system put in place for this purpose, or if there is no such system or if it is out of order, they should communicate their intent to alight verbally to the driver. Upon arrival at the terminal the passengers must leave the bus.
9. In the case of any extraordinary stop passengers may only alight from the bus with the permit of the bus personnel.
The passenger’s conduct
1. During the journey – and including boarding, alighting, waiting and the ride itself – passengers must refrain from any behaviour disturbing the safety of travel, the integrity of the means of transport, the passenger service facilities and equipment and the convenience and peace of the other passengers.
2. Passengers are not allowed to travel on a bus in soiled clothing or with hand luggage that may cause soiling, or to behave in any other way that can soil or damage the bus, its equipment, the clothing of other passengers or their hand luggage.
3. Any goods or services may only be sold on the bus with the permit of the competent Service Provider. Dropping litter, making noise, singing, making music or noise with any object, instrument or toy is be prohibited.
4. The bus personnel shall act in regard to opening or closing windows or vents, controlling the lighting, heating or cooling system in view of the wish of the majority of the passengers. The central lighting of the passenger compartment may be switched off by the driver outside inhabited areas, if it causes him inconvenience in driving.
5. Radios, tape recorders or other similar devices may only be operated in the bus in a way (e.g. with earphones) that it is not heard by the other passengers.
6. Smoking is not permitted in buses in public scheduled service.
7. On bus services and in buses in which passengers may only travel seated but not standing, and the bus sets are equipped with safety belts, the seat belts shall be used (done and kept done) for persons over 3 years of age from the start of the journey until its end – except for time spent at stops and other resting places – on a mandatory basis, while in other cases using the seatbelts is recommended in the interests of the passengers’ own safety.
8. In the course of the journey, while the bus is moving, passengers in standing areas, moving along within the passenger compartment, taking or leaving their seats, must continuously use the built-in or installed hand-holds.
9. Passengers must not lean against the doors and must not stay in the area required for the opening and closing of the doors and they must not impede the opening and closing of the doors in any way while the bus is stopped or while it is moving.
10. Passengers must not lean out or reach out of the bus and must not throw any object out the door or window.
11. Passengers must observe the official procedural rules and must provide for the official clearance of their hand luggage and baggage where necessary. Failing to do so must not prevent the bus from running according to schedule.
The passenger/ticket buyer must present to the personnel the travel documents required by the statutory regulations and other rules in place in the countries to be entered in the course of the journey:
• when purchasing international ticket and participation ticket,
• when taking over the ticket purchased on-line or with mobile phone
• before boarding the bus.
The Service Provider or the personnel of the operator of the services may, before the start of the journey, check the validity of the travel document, the availability and validity of the required visas, in the mutual interest of both the passenger and the operator.
If in the course of purchasing the ticket in person the passenger/purchaser cannot present the travel document , the ticket office employee may refuse to hand out the ticket.
If the passenger does not prove his identity by presenting a document suitable for the journey, the service provider or the operator of the service may refuse to carry the passenger on board.
12. If the condition of the passenger requires medical attention or supervision the passenger must ask the doctor for his opinion on whether the passenger can safely travel in view of his current health condition.
13. For the purpose of protecting the bus, its equipment, the life and physical integrity of the passengers and the safety of their property the Service Provider is entitled – in observance of the provisions of the applicable statutory regulations – to carry out surveillance through an electronic security system and to produce video and sound recordings in the course of such surveillance and to manage the video and sound recordings so produced. The rules on the production and deletion of video and sound recordings, on requesting the keeping of such recordings and on the use of recordings are set out in Title VIII of the Code of Practice.
14. If on board a bus a passenger breaches the rules set out in the Travel Terms and Conditions, the Service Provider is entitled to take the actions considered necessary - including measures restricting personal freedom - to prevent or restrain such conduct. The bus driver shall be entitled to resort to help by police. The passenger shall pay compensation to the Service Provider for any damage or costs caused by or resulting from such conduct. The Service Provider reserves the right to collect such claims by way of litigation.
Inspection, surcharge payment
1. A travel certificate purchased and validated, caused to be validated or shown for inspection (hereinafter collectively: validated) as specified in subsection VI.7 must be kept throughout the duration of the journey. The validated travel certificate must, throughout the duration of the journey, and upon alighting, be presented, or handed over – for inspection, together with the document giving entitlement to purchasing discount ticket – to the person authorised by the Service Provider to check travel certificates (ticket handler or inspector, hereinafter: inspector), when the passenger is instructed to do so. If it is necessary for the establishment of the lawfulness of the use of the travel certificate or the preferential conditions of travelling, or for the completion of the inspection, the passenger must certify his identity.
On international services the passenger must present his certificate giving entitlement to travelling under preferential conditions before the commencement of the journey, to the check-in personnel, at their request.
If when instructed to do so the passenger cannot present the certificate giving entitlement to travelling under preferential conditions the passenger must pay the difference between the purchased discount ticket and the full-price ticket as well as any handling cost.
2. On public scheduled bus services the inspector is entitled during the journey – including boarding and alighting – to check the passengers’ entitlement to travel, including the validity of the travel documents, their entitlement to use them and the lawfulness of the use of preferential travelling conditions, along with the observance of the rules set out in these Travel Terms and Conditions. The inspector shall bear signs showing his position as such and he has a written assignment. The inspector is not obliged to identify himself to the passenger in advance but at the passenger’s request he must provide the information required for ex-post identification and present the assignment authorising him to carry out inspection.
3. As authorised by law, the Service Provider or its agent is entitled in relation to the performance of the passenger transport contract to get to know the data of required for the identification of passengers participating in the journey for the purpose of identifying the passenger participating in the journey, checking the travelling entitlement linked to the passenger as an individual and of establishing the lawfulness of the use of preferential travelling conditions.
4. In relation to the performance of the passenger transport contract the Service Provider is entitled to manage – based on authorisation by law – the data referred to in subsection 5 recorded in the electronic data carrier containing preferential travelling conditions or travelling entitlement linked to the individual concerned.
5. The right of the Service Provider or its agent to get to know and manage data applies – in the interest of the performance of the contract underlying the journey – to the following data:
- the identification data (first name, surname, first name and surname at birth, place and date of birth, mother’s first name and surname at birth) and address of the entitled natural person,
- in the case of preferential travelling conditions granted by law or on the basis of a business policy decision the legal title of the preferential travelling conditions, the ID, type, validity and issuer of the document underlying the legal title,
- in the case of preferential travelling conditions subject to route, the route concerned, in the case of preferential travelling conditions subject to date or period of time, the period or date of validity.
- in relation to the issuance of the ticket, the number of the travel document,
- in order to be able to notify the passenger, telephone number (including country and municipality prefix) and/or e-mail address.
It is the passenger’s/purchaser’s responsibility to specify the telephone numbers given in the course of making the purchase correctly, including the country and municipality prefix.
The passenger/purchaser must make sure to specify the e-mail address correctly in the course of making the purchase, and to make sure that he accesses the e-mail box so specified as well as to regularly check its contents.
If the passenger/purchaser has given a wrong e-mail address or if it is not possible to transmit the ticket/invoice, information, or e-mail message owing to the fact that the mail box is full, the Service Provider shall not supply a replacement ticket and shall bear no liability for any resulting loss or damage.
The Service Provider asks for the passenger’s contact data – including, in particular the telephone number – in order to be able to inform the passenger as quickly as possible when information is available concerning any extraordinary change affecting the bus service. This however, does not automatically entail an obligation to provide such notification. If the passenger refuses to specify his telephone number or if he gives a wrong number or if he cannot be reached on the telephone number so given, and thus the attempt at informing him fails, the Service Provider shall bear no liability for any loss or damage resulting from any extraordinary change in the operation of the bus service concerned.
The Service Provider may disclose the passenger’s data to the authorities at the latter’s request.
6. To ensure successful completion of the inspection, the inspector is entitled to prohibit the bus personnel to open the doors of the bus. He may prohibit the continuation of the journey for a short period of time.
7. A passenger who
• has no travel certificate validated upon the journey,
• does not show his valid travel certificate upon the journey,
• uses a travel document without entitlement,
• uses preferential travelling conditions without entitlement,
must pay the fare applicable to the entire journey.
If the place of boarding or destination of the given passenger cannot be established, he must pay the full fare for the entire route of the service from the place of departure to the place of destination or from the place of the passenger’s boarding for the whole route.
8. If on the bus a passenger breaches the rules set out in the Travel Terms and Conditions, he will also be obliged to pay the fare difference as well, if any.
9. A passenger who must pay a fare and fails to do so on-site must prove his personal identity and address of residence to the inspector.
1. A passenger may, by way of hand luggage, bring on board an object that can be easily carried by a single person, not exceeding 10 kg in weight, of dimensions that can be placed in the way specified in subsection 3, provided that on account of is dimensions it does not impede the necessary movement of passengers in the bus even if it is carried in the hand or on the lap of the passenger, it does not cause inconvenience to seated or standing passengers either and it does not cause injure other passengers, does not cause damage to and does not soil their luggage or the bus or its equipment.
2. The total value of hand luggage must not exceed HUF 100,000.
3. A passenger may carry his hand luggage primarily in his hand(s) or on his lap but if it is not possible, he must place it so that it does not endanger the bodily integrity of the other passengers, causes minimum inconvenience if any and causes no damage to the equipment of the bus. No seat may be taken by placing hand luggage on it.
4. Objects intended to be carried as hand luggage should – if possible – be placed in advance in a hand bag, backpack, basket, small box or sack or must be packaged in some other suitable way.
5. The following must not be carried as hand luggage:
- any object the transporting of which is prohibited by statutory regulation or by regulations adopted by a competent authority,
- any object that on account of its dimensions or weight does not fit in the part of the bus designated for this purpose or that may cause damage to the health, bodily integrity, clothing or hand luggage of the other passengers,
- items that are not allowed to be kept in possession on public transport vehicles according to the government decree on objects and materials of particular hazard to public safety, except for those that – if packaged and placed in accordance with the provisions of the same decree – can be kept in possession and that meet the conditions applying to packaging and placement,
- loaded fire arms,
- unattended package, except for express goods officially carried by the Service Provider,
- any object under import or export ban,
- in the case of services crossing the European Union’s external borders, such dutiable goods whose customs check and clearing cannot be completed during the time prescribed in the schedule for customs procedures.
6. The Service Provider may refuse to carry objects as hand luggage that:
- may cause inconvenience to the passengers,
- may damage or soil the bus,
- cannot be placed on the overhead luggage rack without overhanging.
7. Special conditions applying to certain types of hand luggage:
A) Carry-cots, baby-carriers and prams may be placed in a bus in addition to the above in other ways and in other places as well, as long as it does not cause inconvenience to the other passengers. Even in this case however, it is still the passenger’s duty to keep the baby or child in a safe way on board.
B) Collapsible wheelchair can be taken on board a bus as hand luggage if it is permitted by the traffic conditions and it does not cause inconvenience to the other passengers, otherwise it must be placed in the baggage compartment.
C) Musical instruments: If it is permitted by the available free capacity in the bus, a musical instrument (guitar, cello etc.) that is different or larger than the dimensions of a regular piece of hand luggage, may be carried in the passenger compartment of the bus for 50 % of the full fare.
A musical instrument may only be carried in suitable packaging (its protective box). The rules applying to the carrying of hand luggage apply to musical instruments carried as hand luggage as well. Musical instruments may not be carried as baggage.
8. No containers containing fluids and no packs containing such or any other object that can move about or may overload the overhead luggage rack may be placed on the overhead luggage rack.
9. The passenger must provide for the safekeeping of his hand luggage.
10. The bus personnel may inspect the hand luggage in the presence of the passenger in the case of reasonable suspicion of the passenger attempting to take an item on board that is not permitted to be carried as hand luggage.
11. If the passenger has taken an item that is not permitted to be carried as hand luggage on board and it is detected in the course of the journey, the Service Provider shall exclude the hand luggage from the remaining part of the journey. If the passenger will not part with the object excluded from the journey, the Service Provider will also exclude the passenger from the journey. Liability for any loss or damage resulting from breaching this rule shall be borne by the passenger.
12. An object that cannot be taken on board as hand luggage on account of its weight or size can be posted as baggage if the bus service is engaged in carrying baggage and it is not prohibited by the applicable rules.
Live animals taken on board a bus
1. Live animals may be carried in closed carriers that do not exceed the dimensions of hand luggage and that make sure that the live animal cannot escape during the journey.
2. Guide dogs and dogs assisting the performance of official duties can be carried on board buses free of charge, even without a muzzle. The training (certificate of examination) received by the ‘helper dog’ must be certified by the logo on its harness or a certificate of the examination.
Depending on traffic conditions, the Service Provider may apply further restrictions to the carrying of live animals.
3. No diseased animal may be taken on board a bus.
4. The passenger must supervise the live animal he has taken on board. If the live animal’s behaviour disturbs or causes inconvenience to the other passengers, the Service Provider may exclude the live animal from the journey. A helper dog may only be excluded from the journey if its behaviour endangers the bodily integrity of the persons around it.
If the passenger will not part with the animal excluded from the journey, the Service Provider will exclude the passenger as well from the journey.
5. Animals may be carried exclusively on the Budapest-Subotica services.
6. 50 % discount tickets – without return discount – can be purchased in person for animals to be carried by bus (no ticket can be purchased for animals on-line or by mobile phone). It is always the passenger who has to make sure that the documents required for carrying the animal are available.
7. If a passenger in need of help takes a helper dog along with him, he cannot claim free travelling for a person to attend to him.
8. The Service Provider is entitled to set a limit on the number of animals that can be carried on a service in the passenger compartment.
1. The passengers of a bus service may post objects, packages etc. carried along with them, as baggage to be transported by the same bus.
Baggage shall be carried in the baggage compartment of the bus. Depending on the model, design and equipment of the bus concerned the place in which baggage is to be carried may be different.
2. Only items that are packaged in trunks, handbags, backpacks, baskets, small boxes, sacks or that are packaged in any other suitable way and whose value does not exceed HUF 100,000 may be posted as baggage. Such baggage must not contain jewels, precious metals, works of art, stamps, collections, cash, cash saving or cash substitute means of payment (bank or credit cards, vouchers for the use of services etc.), securities, tickets, season tickets, documents, precious fur, computers, life saving medical products or any other object and its accessories worth over HUF 100,000.
3. Any one passenger may request the carrying of up to a maximum of 2 pieces of baggage. In international services where traffic conditions permit, a passenger may request the carrying of one additional piece of baggage for an extra charge which must be paid to the bus driver upon handing over the piece of baggage.
The amount payable on the services is 2000 HUF/piece of baggage (EUR 8), on the Budapest-Varna and the Budapest Hamburg routes it is 7000 HUF/piece of luggage (25 Euro). A special charge of HUF 2000 (EUR 8) is payable in the case of pieces of luggage over 20 kg or 80x80x25 cm.
4. The weight and size of a piece of baggage must not exceed 20 kg and 80x80x25 cm.
5. No objects may be carried as baggage if they are prohibited by law or by regulations adopted by competent authorities or that cannot, on account of weight or size, be placed in the designated compartment.
Any object that could damage or soil the clothing, baggage or other consignments of passengers may also be excluded from the transport of baggage.
6. The Service Provider may refuse to carry as baggage objects that may damage or soil the vehicle.
7. The employee of the Service Provider may check the contents of the consignment to be posted as baggage if there is reasonable suspicion of the baggage containing any object that can be excluded from transport.
8. If the passenger has posted an object that cannot be carried as baggage and it is detected in the course of the journey, it will be excluded by the Service Provider from the rest of the journey. If the passenger will not part with the object excluded from the journey, the Service Provider will also exclude the passenger from the journey.
9. A passenger may post baggage only with the bus service on which he is travelling and not beyond the stop up to which his travel certificate is valid. The travel certificate that is valid up to the station of destination must be presented when posting baggage. The Service Provider marks the baggage and provides the passenger with a receipt (baggage slip) in proof of taking the baggage over.
10. Baggage must be posted by handing it over to the bus personnel during the stay of the service at the bus station or stop. If there is a separate baggage take-over unit at a given bus station, baggage can be posted there under the conditions applying locally.
11. The Service Provider does not carry out baggage handling services (take-over or release) at certain stops specified in the schedule.
12. The Service Provider shall mark any observed external damage or unsuitable condition of the baggage or its packaging or the lack of packaging on the baggage slip. By accepting the baggage slip the passenger acknowledges the condition of the baggage or its packaging as specified in the baggage slip. Trunks that are not locked are regarded by the Service Provider as insufficiently packaged baggage.
13. Baggage is placed in the baggage compartment of the bus or in its other part designated to carrying baggage and at the end of the journey it is removed and released from that place by the employee of the Service Provider.
14 The passenger must pay the baggage transport fee for the carrying of the baggage as specified in the fee schedule upon posting the baggage. Any cost incurred after posting the baggage (e.g. fee for safekeeping of baggage not claimed at the place of destination, costs relating to its sale etc.) must be borne by the person claiming the baggage or the owner of the baggage.
15. The Service Provider releases the baggage after the arrival of the service by which it had to be carried, in exchange for the baggage slip and after payment of any unpaid costs. The Service Provider does not examine the entitlement of the person presenting the baggage slip to claiming the baggage.
The Service Provider releases baggage without the baggage slip being presented only if the person claiming release of the baggage certifies his personal identity and issues an acknowledgement of receipt of the baggage. Such certificate of receipt must contain the name of the person taking over the baggage, his exact home address, the number of his personal identification document, the number of the lost baggage slip, a detailed list of the contents of the baggage and the signature of the claimant.
Baggage may be released in exchange for an acknowledgement of receipt instead of the baggage slip only at the bus terminal or at the Service Provider’s place of business.
16. Baggage not taken over at the destination upon the arrival of the bus (items left on the bus) will be carried by the Service Provider to its designated place of business where it keeps such items for a period of one year in accordance with the provisions of the Civil Code concerning safe custody. In the case of international services run by a partner, the partner carries baggage to its own premises.
Upon release of the baggage the Service Provider charges the baggage keeping fee for keeping the baggage and for the sale of the items that cannot be released it charges the cost of sale.
17. If the Service Provider detects or suspects that the baggage has been damaged or if the passenger requests damage assessment upon the release of the baggage, the Service Provider shall examine the baggage and produce a record of the procedure. A copy of the record is handed over to the passenger.
The person entitled to take over the baggage may refuse to take the baggage over if the Service Provider does not certify the damage or the deficit or if it refuses to draw up records despite the request of the person concerned.
18. Issues not regulated herein shall be governed by the relevant provisions applying to the carrying of baggage, the rights and obligations of the contracting parties (passenger and Service Provider), while in regard to the performance of the contract the provisions on road transport of goods shall be applied. Conditions different from those laid out above may be applied in international services operated by partners.
19. In the case of international services, conditional baggage
may only be carried with the Service Provider’s prior consent and only between Budapest and Vienna, on services where passengers are transported along this route. The Service Provider charges a fee for the carrying of conditional baggage. The Service Provider is entitled to refuse to carry such baggage. If the passenger attempts to have such baggage removed without prior notification and without the Service Provider’s consent, the Service Provider may refuse to carry them and it shall bear no liability for any loss or delay resulting from this.
1. If the progress of the service is impeded during the journey by any circumstance or if such circumstance causes a major delay or in the failure of the journey to take place, apart from unavoidable external causes, the Service Provider shall provide for transporting the passengers on using some other available vehicle available.
2. If the scheduled service temporarily cannot take place or if it can only be run by a detour, the Service Provider shall communicate this fact to the passengers by any suitable means at its disposal and in any suitable way.
3. The minister in charge of transport may partly or fully restrict or suspend the obligation to operate public scheduled bus services and the Service Provider’s obligation to conclude contracts in the interest of the public or for sound reasons relating to operational conditions. Information on this shall be disclosed by the Service Provider on its website.
Information during travelling
1. The Service Provider shall continuously inform the passengers of the destination of the service, its route, its arrival and departure times, the time to be spent at a station or stop, any traffic restrictions or obstacles and of any delay, with the help of the passenger information devices and equipment and/or via the onboard personnel.
2. If the operation of a service published in the schedule is temporarily suspended or if it can be run only by a detour, information must be provided in the possible and in the locally customary way, with a view also to the rules on schedule changes. Information on the suspending of the operation of services or on the modification of their routes for longer periods of time shall be provided by the Service Provider on its website as well.
3. Where an electronic security system is in use (subsection VIII.12), the Service Provider shall provide information on surveillance on board the bus in a way that can be understood by blind people and people with visual impairment.
Changing the data of a ticket, fare refund
1. At the passenger’s request the Service Provider shall modify the period of validity on the ticket (subsection III.6) if it is permitted by the preferential travelling conditions.
2. At the passenger’s request the Service Provider refunds the price of the pre-purchased international ticket at the place of purchase net of the handling charge until 2 hours before the departure of the service at the latest, unless this is precluded by the terms and conditions applying to the preferential travelling conditions used by the passenger. This may be further restricted by the opening hours of the ticket selling points.
International tickets purchased by mobile phone on the Service Provider’s web or WAP page or purchased on-line on the Service Provider’s website may be requested in person in the international ticket office in Budapest at the Népliget bus station.
In the case of a ticket purchased on-line, the purchaser of the ticket receives the price of the ticket net of handling charge by bank transfer after filling out the relevant form, to the bank account from which the amount was transferred upon the purchase of the ticket. The transfer of the amount back to that account may take more than 30 days, depending on the bank’s administrative procedures.
3. The Service Provider charges a handling cost for the modification referred to in subsection 1 or for the refund referred to in subsection 2.
4. The fare and the baggage carriage fee shall not be refunded even in part by the Service Provider on account of the termination of a journey that has already been started, and the passenger declines to continue the journey.
5. The Service Provider shall not refund the fare, the seat reservation fee (seat fee), the baggage carriage fee or any part of these to a passenger excluded from the journey (made to get off the bus) or to one who alighted on his own accord. Nor will the Service Provider refund, even in part, the transport fee of baggage, package or live animal excluded from the journey or the fare or the supplementary ticket fee, the seat reservation fee (seat fee) if the passenger declines to continue the journey because his baggage, package, hand luggage or live animal has been excluded from the journey.
6. Refunds will only be given in exchange for unused or partly used tickets, season tickets etc, without which the Service Provider will provide no refund on the basis of any certificate whatsoever. An international participation ticket in the case of a partly completed journey shall not be taken back for a refund. Expired international tickets and participation tickets shall not be taken back for a refund.
7. No refund will be given for a lost ticket, season ticket, baggage slip etc., and such items shall not be replaced.
8. The amount or rate of the handling fee payable for modification or refund is detailed in the Code of Practice under a specific Title.
9. Further general rules on refunds are set out in a separate Title in the Code of Practice.
A) Liability for subcontractors and agents
1. For its lawfully retained subcontractors, the Service Provider shall be responsible in the same way as it would be if the service had been carried out by the Service Provider.
2. If the Service Provider has commissioned another Service Provider or person to carry out its obligations (IV.6), the Service Provider shall be responsible for the activities of the entity actually fulfilling the obligations.
B) Accident liability
1. The Service Provider shall be liable if the passenger dies, is injured or if his bodily or mental integrity is otherwise damaged (hereinafter collectively: damage) during his stay on board the bus or during boarding or alighting in relation to an event occurring in relation to the journey.
2. If the passenger boards the bus in the case of the existence of any of the circumstances referred to in subsections V.2-7 nonetheless (e.g. covering up the cause, misleading the bus personnel or others) or does so without the requisites (e.g. an accompanying attendant) or with an unsuitable attendant, any damage or loss suffered or caused to a third person or to the Service Provider as a consequence of having done so, shall be borne by the passenger or his legal representative.
3. Based on a passenger transport contract for a journey with a change of lines along the way the Service Provider’s liability shall cover the passenger’s injury out of an accident at a stop, station or other place of waiting – apart from the cases of boarding and alighting – only if it is a consequence of the Service Provider’s actionable conduct.
4. The liability of the Service Provider or the operator of the bus station shall cover the passenger’s injury out of an accident at a stop, station or other place of waiting – apart from the cases of boarding and alighting – only if it is a consequence of the Service Provider’s or the bus station operator’s actionable conduct.
5. In the case of the death or injury of the passenger out of an accident relating to the journey the liability of the Service Provider shall also extend to the losses or damage resulting from the partial or complete loss or damage of the passenger’s objects, hand luggage or baggage, including any live animals taken on board by the passenger.
6. The Service Provider shall be exempted from liability to the extent to which the event is a consequence of any fault on the part of the passenger.
C) Liability for hand luggage, packages and live animals in the passenger compartment
1. Apart from as specified in subsection B/5 in this Chapter, the Service Provider shall be liable for the partial or complete loss of or damage to or injury of objects, hand luggage, packages, wheelchairs or live animals taken into the passenger compartment of the bus if it was caused by the Service Provider’s actionable conduct.
In the case of damage to a wheelchair the compensation equals the cost of the replacement or repair of the damaged object. If necessary the Service Provider shall use its best efforts to quickly provide for a temporary replacement device or equipment.
2. The Service Provider shall not be liable for any damage or loss resulting from causes outside the scope of its activities in the course of the transporting of hand luggage, package or live animal taken care of by the passenger. The Service Provider shall not be responsible for any hand luggage, package or live animal left unattended by the passenger.
A passenger who takes on board a bus any object that is not permitted to be taken on board a bus as hand luggage shall – regardless of any other statutory consequence – be liable for any damage or loss caused by breaching the rule.
D) Liability in the case of baggage transport
1. The transport of baggage shall be covered by the rules on liability in the carriage of goods. Accordingly, the Service Provider is liable for any damage or loss resulting from the partial or complete loss, damage or destruction of the baggage during the time between the taking over and handing back of the baggage, except if the damage or loss occurred as a result of
- any unavoidable cause outside the scope of the Service Provider’s activities,
- any internal property of the baggage,
- any defect of the packaging that is not visible outside.
2. If the damage or loss was caused by the Service Provider deliberately, the Service Provider shall be liable for any and all damage or loss resulting from this.
3. If the fact that the baggage is deficient or damaged can be recognised upon take-over, the claim must immediately be enforced against the Service Provider. Failing to do so shall result in the loss of the entitlement to claim enforcement.
4. A claim against the Service Provider may be made against the Service Provider within three days of take-over only if the deficit or damage could not be recognised upon take-over.
5. The Service Provider shall need to prove that the damage was caused by any unavoidable cause outside its scope of activities, while the person posting the baggage/the passenger shall have to prove that the damage was not a result of some inherent property of the baggage.
The defectiveness of the packaging must be proven by the Service Provider, while the fact that it was not the cause of the damage or loss must be proven by the passenger.
6. The baggage shall be considered as having been lost if it is not released by the Service Provider within 8 days of the delivery deadline (the arrival of the bus at the stop or if it failed to take place, the scheduled time of arrival).
The Service Provider shall immediately notify the passenger if his baggage that is believed to have been lost is recovered within one year of the expiry of the delivery (baggage carriage) deadline. The passenger can dispose over the recovered baggage within 30 days of the dispatch of such notification.
In the case of the full or partial loss or destruction of the baggage the Service Provider shall not be entitled to the shipment fee (baggage carriage fee) or to a proportionate part of the same and shall compensate the passenger for the value of the lost items.
7. By way of compensation the Service Provider shall pay the amount proven by receipt or invoice – within the value limit specified in subsection XIII.2 – or in lieu of such amount the market value prevailing at the place and time of the posting of the baggage. The passenger showing the baggage slip pertaining to the carriage of the posted baggage shall be entitled to such compensation.
8. Claims may be made against the Service Provider only within three days of take-over and only if the deficit or damage could not be recognised upon take-over.
9. In the baggage has been damaged the Service Provider shall compensate – at its discretion – for the loss in value or eliminate the damage. By way of compensation the Service Provider shall pay the amount proven by receipt or invoice or in lieu of such amount the market value prevailing at the place and time of the posting of the baggage.
10. If the passenger – deceiving the Service Provider – posts an object as baggage that cannot, according to statutory regulations or the provisions set out in these Travel Terms and Conditions, be carried as baggage or whose carriage is subject to conditions but those conditions are not met, any and all damage or loss resulting from the transporting of the baggage shall be borne by the passenger.
11. In regard to issues not regulated herein the regulations on carriage of goods by road shall apply concerning compensation and claim enforcement.
E) Liability in case of a cancelled service and for late service
1. The Service Provider shall compensate for
• damage or loss suffered in the case of the cancellation of a service by the passenger who had reserved his seat for the given service,
• in the case of a more than 120-minute delay of the service the damage or loss suffered by the passenger who had been travelling on the bus service and held a travel certificate,
• the cancellation of the service or its delay was caused by some unavoidable circumstance outside the scope of activities of the Service Provider (e.g. weather, road or traffic conditions blocking traffic, such as fog, snow, ice; road blocking or traffic congestion, police checks etc. affecting the scheduled route),
• the Service Provider acted as may be generally expected in the given situation, focusing primarily on the safety of people and property and on keeping to the scheduled route.
A bus service shall be regarded as ‘cancelled’ if it does not depart at all from the stop from which the passenger intended to start his journey or if it departs after a delay of more than 180 minutes, provided the passenger had a reserved seat from that stop (station).
From the aspect of compensation for damages, it shall not be regarded as the cancellation of a service or a delay if the Service Provider provided for carrying the passengers on in a way, or if it was possible by another bus service in a way that the passenger arrived at the destination after a delay not exceeding
• 180 minutes in the case of the cancellation of the service
• 120 minutes in the case of the delay of the given service.
If in the case of the cancellation of the service the passenger arrives at the destination in the way specified above after a delay not exceeding 180 minutes beyond the originally scheduled time of arrival of the service, from the aspect of compensation it shall be regarded as though he travelled on the cancelled service.
2. Compensation shall be paid on the basis of the damage or loss proven by receipt/invoice. The maximum amount of the compensation shall be the amount of the fare paid by the passenger for the journey to which the claim relates. Compensation for Hungarian citizens shall be paid in HUF.
F) Liability for cancelled services
The Service Provider reserves the right to retain another enterprise for carrying the passenger or to run a bus of a type other than the one announced for the journey.
If a scheduled service is cancelled, the Service Provider shall inform the passengers of this fact as quickly as possible, unless it can arrange for carrying the passenger by another service departing at the same time, even if it takes changing lines during the journey. Information shall be provided on the phone number given by the passenger and in any other locally customary way, in view of the rules pertaining to changes in the schedule. If the passenger refuses to give his phone number or cannot be reached on the number given, and thus the attempt at informing him fails, the Service Provider shall bear no liability for any damage or loss resulting from the cancellation of the bus service. In the case of the cancellation of a bus service - if not other service (even if involving changing lines) departing at the same time is available, the passenger may choose one of the following alternatives:
1. he is carried by the Service Provider by its scheduled service with a vacant seat, taking him to the same destination, at the same time the Service Provider modifies the part in the passenger’s ticket relating to the cancelled service as appropriate, free of handling charge;
2. if the passenger declines to take the above option, the Service Provider refunds the part of the fare covering the cancelled trip or, if requested, the full amount of the fare for the section of the journey not taken.
G) Change of reservation for reasons beyond the passenger’s control:
The Service Provider carries the passenger to the same destination by a service on which there is a vacant seat.
If the passenger declines to take the above option, the Service Provider refunds the part of the fare covering the cancelled trip or, if requested, the full amount of the fare for the section of the journey not taken.
H) The passenger’s liability
1. The passenger shall be liable for any and all damages caused by the passenger in the transport facilities, in the bus or in the passenger compartment of the bus to the Service Provider by the behaviour of the passenger or by an object or live animal carried by the passenger, unless the passenger can prove that the damage or loss was a result of circumstances for which the Service Provider or a third party is to blame or of circumstances that the passenger could not avoid and whose consequences the passenger could not avert. Moreover, the passenger shall also be liable for any damage or loss suffered by the Service Provider as a consequence of circumstances hindering the movement of the bus(es) resulting from the passenger’s actionable conduct.
2. If the passenger has failed to show up by the time of departure of the service or by the end of the stated staying time, the Service Provider shall bear no liability for any damage or loss resulting from the passenger’s missing the service and nor shall the Service Provider bear liability for any damage or loss resulting from the passenger’s travelling on if he failed to indicate his intent to alight.
3. When taking over the international ticket the passenger/purchaser of the ticket must make sure that the ticket was made out as requested, unless he purchased the ticket on the Service Provider’s website in accordance with the required parameters.
In the case of a mistake upon a ticket purchase in person the passenger/purchaser must immediately notify this to the employee selling the ticket.
After immediately noting that the ticket is wrong it is withdrawn and replaced right away without a handling charge.
If the fact that the ticket is wrong is noticed later on, it may only be modified or returned for a refund as specified in the Travel Terms and Conditions (if the preferential travelling conditions permit modification or returning for refund).
4. The passenger shall obtain the documents prescribed by the authorities and fulfil the requirements laid down in the statutory regulations and other regulations adopted in the countries concerned, during the journey.
The Service Provider shall bear no liability for any damage or loss resulting from failure to meet such requirements.
The passenger alone shall be responsible for the validity and availability of his travel documents and for their proper condition – the Service Provider shall bear no responsibility for these, but it may check such documents before the issuance of the ticket and before the passenger’s boarding the bus. Passengers are recommended not to embark on a journey with damaged or worn documents or with documents with illegible data.
If the passenger fails to meet the above requirements as a consequence of which the Service Provider is obliged to make any payment (fine, penalty etc.), the Service Provider shall be entitled to charge such costs to the passenger.
5. The passenger must have a valid ticket and any journey can only be started in possession of a valid ticket.
A passenger is entitled to embark on a journey only with the valid ‘travel slips’ of the ticket applying to the given journey, which the bus personnel take over upon boarding the bus.
A passenger is not entitled to travel without a ticket even if his name is included in the list of passengers.
In such cases the Service Provider may refuse to permit the passenger to board the bus or may instruct the passenger to leave the bus. In this case the passenger can obtain entitlement to travel by purchasing another ticket (from the bus driver, at the international ticket office or at a partner’s office).
6. In the course of the journey the passenger shall submit to the checks and controls applied by the authorities of the countries included in the route.
If it is required by the statutory regulations of the countries concerned, the passenger must be present when his baggage is checked by customs officers or by officers of other authorities.
If the passenger’s document or customs check takes significantly longer than the normal time in the interests of the other passengers (changing lines, reserved accommodation etc.), the operator may be forced to leave the passenger behind at the border crossing point or the check point and continue the journey. In this case the passenger needs to provide – at his own expense – for continuing his journey and the price of the ticket cannot be refunded either. If the border control authorities do not allow the passenger to enter the country and therefore return the passenger to the place of departure, its costs may be charged by the Service Provider to the passenger and the Service Provider will not refund the price of the ticket of the passenger.
The Service Provider shall bear no liability for any damage or loss resulting from inspections or from the refusal to submit to such checks.
7. The passenger must have his Open ticket validated by seat reservation.
This should be carried out - depending on the route - at least 4-10 days but not later than 1 day before the planned departure. If the passenger fails to validate his ticket, he may only board the bus if there is still a vacant place after the boarding of the passengers with reserved seats/places.
8. The passenger must arrive at the stop at least 5 minutes before the departure time shown in the ticket.
The Service Provider (or its foreign partner) may invalidate the ticket and free and sell the seat of a passenger not meeting the above requirement. No modification or refund may be claimed for a ticket so invalidated.
9. The passenger shall return to the bus by the time specified by the bus personnel in the case of scheduled stops and in the case of stops allowing passengers to take a rest.
If the passenger fails to do so, the bus may continue the journey without him, in the interest of the other passengers.
10. Passengers must keep seatbelts buckled during the whole the journey.