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Accompanying attendant

the person who has a valid ticket and travels together with the accompanied person on the same service from the same departure place to same arrival place in order to help the accompanied person by getting in and off as well as during the journey.
 

Backward journey (within a return ticket)

a journey from the destination of the onward journey – as place of departure – to the destination – as arrival place – which was the departure place of the onward journey. 
 

Bus

the bus (vehicle) providing the service
 

Delay

deviation in time between the published and the real departure/arrival time of a scheduled service.
 

Declining of the journey

the case when the service provider doesn’t let the passanger to enter the scheduled bus service because of his/her state, clothing, attitude or lack of specified conditions (travel document, visa, attendant) the person cannot be transported by the scheduled bus service according to the travel conditions.
 

Exclusion from travel 

the process of the service provider during it doesn’t take on the continuation of the journey or doesn’t complete it because:
•    the provider had to deny the journey but doesn’t came to it before the journey due to other reason
•    the passanger provides such a behavior or a special state of him/her becomes obvious during the journey which harms the travel conditions on some way and therefore the service provider has to exclude the passanger from travel 
 

Interruption of the journey

In the international traffic interruption of the journey is not possible. 
 

Lack of service

lack of operation of a service shown in the timetable
 

Route

the departure and arrival place defined with the place of change – if necessary.
 

Service

the access of a bus transporting passangers between the departure and arrival places 
 

Service provider

Comprises both VOLÁNBUSZ Zrt. and its subcontractors
 

Travel conditions

contractual conditions which are shaped as general contractual conditions regulated by the Civil Rights legislation and determined by the service provider and can be known before the journey. The passanger accepts that by purchasing the ticket; by beginning the journey or by accepting the conditions during online ticket purchase.
 

Travel document

the document which entitles the passanger to cross the borders. It is usually a personal ID or a passport. In case the passanger needs a residence permit or a visa to travel than those are included into the terms of a travel document.
 

Definitions used in international traffic 

Boarding pass

A pass issued by the international ticket office at VOLÁNBUSZ Zrt's Népliget coach station after checking the relevant travel coupon of the ticket and the travel document, authorising the passenger to board the coach, stating the services destination, the number of the bus stand and the number of the seat chosen by the passenger. The boarding pass is withdrawn by the bus staff before departure of the coach.
 

Check-in procedure

The process of checking in passengers of international services, in the course of which passengers are given their boarding passes once their relevant travel coupons have been checked, and are allowed to choose their seats. Passengers can start boarding the coach upon completing the check-in procedure.
 

Luggage subject to prior authorisation

Reservation fee

Substantially damaged ticket

Discounts

Hand luggage

Traffic plan

Fare

Ticket

Ticket purchased from the driver of the international coach service

Paper-based ticket purchased personally

Ticket purchased on-line and taken over at the ticket office (in case of Open tickets, without date)

Before the journey, the passenger or his/her representative is required to take out his/her ticket at the Népliget international ticket office during its opening time, or book on-line. In addition to presenting a document in proof of personal identification (e.g. passport, personal identity card) and any documents in proof of entitlement to any discount to be used by the passenger (e.g. student card) the passenger must also give the identification code in order to have the paper-based ticket made out. To be able to book on-line the ticket number and booking reference are necessary. If the passenger has received no confirmation e-mail message due to system failure, but it is possible to clearly establish the fact that the ticket purchase transaction was completed, the international ticket office of the Népliget coach station will make out the ticket for the passenger, provided he/she can adequately prove his/her personal identity.

Electronic ticket (E-ticket)

Ticket purchased on the webpage of VOLÁNBUSZ Zrt., printed by the passenger, the relevant travel coupons of which authorise the passenger to travel on the international service specified in the ticket. The conclusion of the contract between VOLÁNBUSZ Zrt. and the passenger as well as the contents of the contract is certified by the electronic voucher (E-ticket) sent to the passenger in the form of an attachment to the e-mail message concerning the conclusion of the transaction. Both the e-mail message and the ticket sent to the customer as an attachment to the e-mail message must be preserved in an electronic form as well, during the entire period of effectiveness, on a mandatory basis.
 
 

Service charge

The service charge is the sum charged by VOLÁNBUSZ Zrt. for issuing a ticket or modifying or cancelling it for such services and destinations which for the passanger is asking those activities and the passanger is capable of doing these activities on his/her own online as well. The measure and the conditions of the service charge are shown in rules on modification and refund.

Timetable

Timing and routes of international scheduled services are published in the timetable.
 

Timetable period

VOLÁNBUSZ Zrt. applies two different - winter and summer - periods. Winter period: between the 1rst of November of one year and the 31rst of March of the next year. Summer period: between the 1rst of April and the 31rst of October of a given year.
 

Modification fee and return fee

The amount charged by VOLÁNBUSZ Zrt. or the domestic or foreign travel agency that has concluded a contract with it, as a result of the modification or returning of a ticket for reasons for which the passenger is responsible, in the way and amount/rate specified in the terms and conditions applying to modifying or returning tickets.
 

Open ticket

A ticket during the period of validity of which the date of the journey in either or both directions of the route concerned is not pre-determined.
The passenger is required to reserve a seat on the basis of an Open ticket at the ticket office or on the webpage of VOLÁNBUSZ Zrt. (under construction) serving the area of departure, for which a reservation fee is charged. Reserving a seat on the basis of an Open ticket should be carried out at least 4-5 days before the date of departure. From the time of reserving a seat the ticket concerned qualifies as a ticket that is valid for a specific date. Such a ticket can be turned back into an Open ticket again in the international ticket office, for which a modification fee will be charged. In the case of booking of Open tickets via the webpage of VOLÁNBUSZ Zrt., additional costs (for ex. supplements) may occur.
 

Surcharges

Any of the surcharges listed on VOLÁNBUSZ Zrt's webpage, applied subject to the terms and conditions specified there
 

Voucher

A document of evidentiary force - of a legal instrument type - issued for charter services operated by VOLÁNBUSZ Zrt. for which vouchers are required, attesting the conclusion of the passenger transport contract and the fact that the passenger or the person purchasing the ticket has paid its price. A voucher can only be issued for a specific date, only for two-way journeys starting at the bus stops specified in the traffic plan. A voucher may appear in any of the following forms:
•    a paper-based voucher purchased personally at a ticket office, or
•    one purchased on-line and taken over at the ticket office, or
•    an electronic voucher.
A passenger can start his journey only in possession of his voucher.
 

Paper-based voucher purchased personally

Voucher released at VOLÁNBUSZ Zrt’s certain coach stations and service units or at domestic travel agencies having contracts with VOLÁNBUSZ Zrt., comprising its relevant travel coupons along with the relevant information.
 

Electronic voucher (E-ticket)

Voucher purchased on the webpage of VOLÁNBUSZ Zrt., printed by the passenger, the relevant travel coupons of which authorise the passenger to take the charter service with vouchers specified in the ticket. The conclusion of the contract between VOLÁNBUSZ Zrt. and the passenger as well as the contents of the contract is certified by the electronic voucher sent to the passenger in the form of an attachment to the e-mail message concerning the conclusion of the transaction. Both the e-mail message and the voucher sent to the customer as an attachment to the e-mail message must be preserved in an electronic form as well, during the entire period of effectiveness, on a mandatory basis.
 

Passenger

The individual whose name is stated in the international ticket or voucher in exchange for the payment of the fare; in the case of an on-line ticket purchase transaction the person stated as passenger. In the case of a ticket purchase transaction concluded by mobile phone the individual specified and written on the ticket when the ticket is taken over from the ticket office.
 

Stowed luggage

Luggage that are not ruled out in the terms and conditions applying to the transporting of luggage and that can be carried exclusively in the luggage compartment of the coach.
 

VOLÁNBUSZ Zrt. as operator

Comprises both VOLÁNBUSZ Zrt. and its subcontractors
 

Webpages

www.volanbusz.hu and nemzetkozi.volanbusz.hu