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Modification (tickets sold for VOLÁNBUSZ-Eurolines services) 

What can be modified on a ticket?

•    number of travel document,
•    date
•    destination (to a longer section served by the given service)
 
The ticket bought by VOLÁNBUSZ Co. Ltd. can be modified to a journey for a longer section on the given service in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:
•    the journey wasn’t started
•    the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification)
•    in case of a return ticket the onward and backward journeys has to be into the same city and stop
 
Conditions of Bonus discount will be re-examined. In case the conditions are not fulfilled the price has to be upgraded to the next possible price given by the system. Handling fees are to be paid section by section.
 
In case one of the sections of a return ticket issued with Bonus discount is already used so the remaining still valid section cannot be modified.
 
A ticket bought by VOLÁNBUSZ and issued for an exact date can be modified to an Open ticket in the international ticket office of Népliget bus station with the validity of the other rules related to modifications.
 
Tickets with Youth Special discount for services Budapest-Brno and Prague leaving at 22.30 and from Prague at 9.00, as well as from Brno at 11.30 can only be modified for services leaving at the same time.
 

What cannot be modified?

•    name
•    destination (to a shorter section)
•    date and time of tickets for Brno and Prague
 
These cases are considered as refunding, with rules of refunding applying.
 

Where can the tickets be modified?

•    tickets bought personally at the place of purchasing and at partner travel agencies having contracts with VOLÁNBUSZ Zrt. or at certain foreign partners personally
•    in case the ticket was purchased on the website of VOLÁNBUSZ Co. Ltd.., modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Co. Ltd. and at certain foreign partners
•    in case the ticket was purchased on the web page of VOLÁNBUSZ Co. Ltd. and it has been picked up at the international ticket office in Budapest, modification can be made personally in the international ticket office of the Népliget coach station in Budapest; at partner travel agencies having contracts with VOLÁNBUSZ Co. Ltd. and at certain foreign partners
 
Modifications at foreign partners can be made only if the section from abroad to Hungary is concerned.
Modification can only be based on travel coupons which are not used yet.
 

Other conditions of modification:

Tickets and vouchers which are no longer valid cannot be modified.
If the passenger is not asking for modification in person, the person representing him/her must have a procuration.
All modifications are subject to a handling fee per destination with the conditions stated in the table below.
If by the moment of modification the passenger has stepped over the age category with which the ticket was purchased, and/or in the meantime there was a modification of the fares or the original discount is not available anymore the possible price difference has to be paid.
 
The one way ticket bought by VOLÁNBUSZ Co. Ltd. can be modified to a return ticket in Budapest at the international ticket office of Népliget coach station by paying the minor modification fee published on the line and in case of fulfilling the following conditions:
•    the journey wasn’t started
•    the ticket is modifiable (the discount the ticket was originally purchased with does not exclude the possibility of modification)
•    for the newly bough return ticket age discount can only be applied (in case of fulfilling the conditions of the discount)
In case of modifying the original travel date and/or time the modification fee has to be paid for this modification as well.
 
Modifications can only be done on the base of the travel coupons of the unused ticket. In case of an E-ticket those have to be handled in printed form.
In case of tickets purchased for a date issued by VOLÁNBUSZ Co . Ltd. or its partners (Subotica line as well as Bonus discounts excluded)
Conditions Handling fee

0-2 hours prior to the departure

HUF 5 000

Within 48 and 2 hours prior to the departure

HUF 1 500

Earlier than 48 hours prior to the departure

HUF 1 000

In case of tickets purchased for a date issued by VOLÁNBUSZ Co . Ltd. / Eurolines Hungary or its partners for Subotica line (Bonus discount is excluded)
Condition Handling fee

0-2 hours prior to the departure

HUF 750

Earlier than 2 hours prior to the departure

HUF 500

In case of tickets with Bonus discount
Condition Handling fee

All lines 

HUF 1 500

In case of tickets issued for holders of Eurolines Pass
Condition Handling Fee

0-2 hours prior to the departure

HUF 1 500

Earlier than 2 hours prior to the departure

HUF 1 000

For services running under Flixbus aegis the conditions of FlixBus apply. 

Refund (tickets sold for VOLÁNBUSZ-Eurolines services) 

Where can tickets be refunded?

•    tickets bought personally only at the place of purchase
•    in case the ticket was purchased on the web or wap page of VOLÁNBUSZ Co. Ltd. and it has been picked up at the international ticket office in Budapest, it can be refunded personally in the international ticket office of the Népliget coach station in Budapest
•    in case the ticket was purchased on-line on the website of VOLÁNBUSZ Co. Ltd., refund can be asked personally in the international ticket office of the Népliget coach station in Budapest
 
Upon filling in the appropriate form, the amount of the ticket reduced by the handling fee will be transferred to the bank account where the original purchase was made from. Money transfer can take more than 30 days depending on banking administration.
Refund can only be based on travel coupons which are not used yet.
 

Other conditions of refund:

Expired tickets and vouchers cannot be refunded.
Partly used vouchers cannot be refunded.
There is no refunding of tickets to passengers who were excluded from travel due to their own fault.
In case of a refund the ticket has to be handed over in printed form.
 
Following tickets are not refundable:
  • ones with Bonus40, 30, 20, 10 discounts
  • ones with MiniPrice discount
  • ones with Last Minute discount
  • ones with Youth Special discount
  • ones with group discount
  • ones with some kind of other periodical discount and expired tickets
All refunds are subject to a handling fee per destination with the conditions stated in the table below.
In case of refunding the backward journey of a return ticket, one way price will be deduced (it is considered as used).
 
If the passenger is not asking for refund in person, the person representing him/her must have a procuration.
 
In case the passenger has died, refund can be claimed in written form by any person presenting the death certificate. VOLÁNBUSZ Co. Ltd. will examine the conditions of refund.

In case of Open and fixed dated tickets issued by VOLÁNBUSZ Co. Ltd. (Subotica line excluded)

Condition Handling fee

0-2 hours prior to the departure

CANNOT BE REFUNDED

Within 72 hours (3 days) and 2 hours prior to the departure 

50%

Earlier than 72 hours prior to the departure

25%

In case of Open and fixed dated tickets issued by VOLÁNBUSZ Co. Ltd. / Eurolines Hungary
for Subotica line
Condition Handling fee

0-2 hours prior to the departure

CANNOT BE REFUNDED

Within 48 and 2 hours prior to the departure

50%

Earlier than 48 hours prior to the departure

25%

Booking of Open tickets

Reserving of Open tickets at the time of booking

  • free of charge on Subotica line
  • 500 HUF on all the other lines

If by the moment of booking the passenger has stepped over the age category with which the ticket was purchased, and/or in the meantime there was a modification of the fares or the original discount is not available anymore the possible pric difference has to be paid. 

Opening hours of the ticket offices are further limits to the above conditions.

For services running under FlixBus aegis the conditions of FlixBus apply. 

Service charge

Is used when: in case the passanger buys a ticket for services running under FlixBus aegis or modifies his/her previously bought ticket in the international ticket office at Népliget coach station

Cost of charge: 1 000 HUF / transaction (purchase / modification).

In case of a passanger having a Frequent Traveller ID the issue of the 5th gratis ticket is free from the service charge.
Tickets bought with a valid Frequent Traveller ID issued by VOLÁNBUSZ and drawn for the published lines as well as being asked to be noted in the Frequent Traveller Card are an exempt from the service charge.